> ## Documentation Index
> Fetch the complete documentation index at: https://docs.2extract.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Identity Verification (KYC)

> How to verify your account to unlock higher deposit limits.

To ensure the security of our platform and comply with financial regulations, 2extract requires users to complete a Know Your Customer (KYC) verification process to access full billing features.

<Warning>
  **Deposit Limit:** Unverified accounts have a cumulative lifetime deposit limit of **\$50**. To deposit more funds, you must complete identity verification.
</Warning>

## Why is verification required?

We implement identity verification to prevent fraud, ensure compliance with international laws, and maintain a high-quality network for all our users.

Once you are verified, you will unlock:

* **Unlimited deposits:** Remove the \$50 cap on your balance top-ups.
* **Trust status:** Reduced risk of automated security flags on your account.

## Our Partner: Didit

We value your privacy and data security. That is why we do not store your personal identity documents on our servers.

We partner with **[Didit](https://didit.me/)**, a specialized and GDPR-compliant identity verification provider. Didit handles the secure processing and validation of your documents. 2extract only receives the confirmation status (Verified/Rejected).

## How to Verify Your Account

The verification process is fast and usually takes less than 5 minutes. You will need a valid government-issued ID (Passport, Driver's License, or National ID Card).

<Steps>
  <Step title="Start Verification">
    You don't have to wait until you hit the deposit limit. You can verify your account voluntarily at any time:

    1. Navigate to the **[Profile](https://2extract.com/app/profile)** page.
    2. Locate the **Verification** section.
    3. Click the **Start Verification** button.
  </Step>

  <Step title="Scan QR Code">
    The Didit interface will open directly in the same window. To ensure the best image quality, the process is designed to be completed on a mobile device.

    **Scan the QR code** displayed on your screen using your smartphone's camera and follow the instructions on your phone.
  </Step>

  <Step title="Capture Documents & Selfie">
    On your mobile device, you will be asked to:

    1. Take a photo of your **government-issued ID** (Passport, Driver's License, etc.).
    2. Take a **selfie** to prove that you are the owner of the document.
  </Step>

  <Step title="Automatic Approval">
    The system will automatically validate the authenticity of your documents and verify your identity.

    Upon success, your account status will instantly change to **Verified**, and all deposit restrictions will be removed. You will see a confirmation in your profile.

    <Frame caption="Profile page showing Verified status.">
      <img src="https://mintcdn.com/2extract/Plcd-HhYRE53grgG/images/kyc-verified.png?fit=max&auto=format&n=Plcd-HhYRE53grgG&q=85&s=eca93c74182db90be35cf4160a6cd17e" width="2716" height="2050" data-path="images/kyc-verified.png" />
    </Frame>
  </Step>
</Steps>

## Document Requirements

To ensure your verification is approved on the first try, please follow these guidelines:

* **Validity:** The document must be valid and not expired.
* **Quality:** Photos must be in color and high resolution.
* **Condition:** The document should not be physically damaged.

## Troubleshooting

If your verification was declined, Didit usually provides a reason. Common reasons include:

* **Blurry Image:** The camera failed to focus. Please retake the photo in better lighting.
* **Glare:** Flash or overhead lights made parts of the ID unreadable.
* **Cut-off corners:** All four corners of the document must be visible in the frame.
* **Unsupported Document:** You used a student ID, library card, or bank card instead of a government ID.

<Note>
  If you believe your document was rejected in error, or if you encounter technical issues during the process, please contact us [support@2extract.com](mailto:support@2extract.com).
</Note>