> ## Documentation Index
> Fetch the complete documentation index at: https://docs.2extract.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why was my account/proxy suspended?

> The main reasons for service suspension and how to resolve them.

If your proxies stop working and you see a `Suspended` status, it's always for a clear reason. Here are the possible causes.

### Cause 1: Zero Account Balance (Most Common)

This is the most frequent reason for suspension.

* **What happened:** Your Pay-As-You-Go proxies have consumed all the funds in your main account balance.
* **How to check:** Go to your **[Billing](https://2extract.com/app/billing)** page. If your balance is \$0.00 or less, this is the cause.
* **Solution:** Simply **top up your balance**. All your proxies will be reactivated automatically and instantly upon successful payment.

### Cause 2: Proxy Usage Limit Reached

You may have set a specific traffic limit for one of your proxies.

* **What happened:** A specific proxy has reached its daily or monthly traffic limit.
* **How to check:** Go to the **[My Proxies](https://2extract.com/app/proxies)** page. The suspended proxy will show its usage as `10 / 10 GB`, for example.
* **Solution:** Edit the proxy's settings and **increase or remove its usage limit**.

### Cause 3: Violation of Terms of Service

In rare cases, we may suspend an account or proxy if our monitoring systems detect activity that violates our **[Acceptable Use Policy](/legal/acceptable-use-policy)**. This includes activities like spam, fraud, or launching attacks.

* **What happened:** Our security system has flagged your activity.
* **Solution:** If you believe this is an error, please **contact our [Support Team](mailto:support@2extract.com)** immediately. We will investigate the issue with you.