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To ensure the security of our platform and comply with financial regulations, 2extract requires users to complete a Know Your Customer (KYC) verification process to access full billing features.
Deposit Limit: Unverified accounts have a cumulative lifetime deposit limit of $50. To deposit more funds, you must complete identity verification.

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Why is verification required?

We implement identity verification to prevent fraud, ensure compliance with international laws, and maintain a high-quality network for all our users. Once you are verified, you will unlock:
  • Unlimited deposits: Remove the $50 cap on your balance top-ups.
  • Trust status: Reduced risk of automated security flags on your account.

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Our Partner: Didit

We value your privacy and data security. That is why we do not store your personal identity documents on our servers. We partner with Didit, a specialized and GDPR-compliant identity verification provider. Didit handles the secure processing and validation of your documents. 2extract only receives the confirmation status (Verified/Rejected).

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How to Verify Your Account

The verification process is fast and usually takes less than 5 minutes. You will need a valid government-issued ID (Passport, Driver’s License, or National ID Card).
1

Start Verification

You don’t have to wait until you hit the deposit limit. You can verify your account voluntarily at any time:
  1. Navigate to the Profile page.
  2. Locate the Verification section.
  3. Click the Start Verification button.
2

Scan QR Code

The Didit interface will open directly in the same window. To ensure the best image quality, the process is designed to be completed on a mobile device.Scan the QR code displayed on your screen using your smartphone’s camera and follow the instructions on your phone.
3

Capture Documents & Selfie

On your mobile device, you will be asked to:
  1. Take a photo of your government-issued ID (Passport, Driver’s License, etc.).
  2. Take a selfie to prove that you are the owner of the document.
4

Automatic Approval

The system will automatically validate the authenticity of your documents and verify your identity.Upon success, your account status will instantly change to Verified, and all deposit restrictions will be removed. You will see a confirmation in your profile.

Profile page showing Verified status.

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Document Requirements

To ensure your verification is approved on the first try, please follow these guidelines:
  • Validity: The document must be valid and not expired.
  • Quality: Photos must be in color and high resolution.
  • Condition: The document should not be physically damaged.

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Troubleshooting

If your verification was declined, Didit usually provides a reason. Common reasons include:
  • Blurry Image: The camera failed to focus. Please retake the photo in better lighting.
  • Glare: Flash or overhead lights made parts of the ID unreadable.
  • Cut-off corners: All four corners of the document must be visible in the frame.
  • Unsupported Document: You used a student ID, library card, or bank card instead of a government ID.
If you believe your document was rejected in error, or if you encounter technical issues during the process, please contact us support@2extract.com.