Skip to main contentLast Updated: 15.07.2025
This Terms of Service Agreement (the “Agreement”) is a legally binding agreement between you or the entity you represent (“Client”, “you”, or “your”) and POLYDAN PTE. LTD, a company registered in Singapore with address at 68 Circular Road, #02-01 (“2extract”, “we”, “us”, or “our”).
This Agreement governs your access to and use of the 2extract.com website (the “Site”), our proxy network, and any related services, applications, and features (collectively, the “Services”). This Agreement takes effect when you create an account on our Site or, if earlier, when you first access or use our Services (the “Effective Date”).
If you are using the Services on behalf of an entity, you represent and warrant that you have the legal authority to bind that entity to this Agreement.
PLEASE READ THIS AGREEMENT CAREFULLY. BY CREATING AN ACCOUNT OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.
1. Account Registration and Security
1.1. Eligibility. To use the Services, you must be at least 18 years old and of legal age to form a binding contract in your jurisdiction. You must provide accurate, current, and complete information during the registration process.
1.2. Account Security. You are solely responsible for maintaining the confidentiality of your account credentials (password, API tokens) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. Sharing account privileges is strictly prohibited and may result in account suspension.
1.3. Compliance and Verification. We reserve the right to perform compliance reviews, including Know Your Client (KYC) verification, to prevent fraud and misuse. You agree to cooperate and provide any information reasonably required for this process.
1.4. Sanctions and Prohibited Persons. You represent and warrant that you are not on any government Sanctions List (e.g., U.S. OFAC, UK Sanctions List) and are not located in a jurisdiction subject to comprehensive trade sanctions. You agree not to use the Services in or for the benefit of any sanctioned country or person.
2. The Services
2.1. License. Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our proxy network and management dashboard solely for your internal business operations or personal use, in accordance with your selected plan.
2.2. Service Types. We offer access to different types of proxies, including but not limited to Residential and Mobile proxies. The specific features, performance characteristics, and pricing for each type are described on our Site.
2.3. Modifications. We reserve the right to modify, update, or discontinue any part of the Services at any time. We will provide reasonable notice for any material changes that may adversely affect your use of the Services.
3. Client Responsibilities and Acceptable Use
3.1. Lawful Use. You agree to use the Services only for lawful purposes and in compliance with all applicable local, state, national, and international laws and regulations. You are solely responsible for any data you access or transmit through our Services.
3.2. Prohibited Activities. You shall not, and shall not permit any third party to, use the Services to:
a. Engage in any illegal, fraudulent, or malicious activities, including distributing malware, viruses, spyware, or engaging in phishing.
b. Send spam, unsolicited bulk emails, or any form of abusive messaging.
c. Launch Denial-of-Service (DoS) or Distributed Denial-of-Service (DDoS) attacks or cause any disruption to any network or service.
d. Access or attempt to access computer systems without authorization.
e. Infringe upon the intellectual property, privacy, or other rights of any third party.
f. Resell, sublicense, or otherwise distribute the Services without our prior written consent.
g. Reverse engineer, decompile, or attempt to derive the source code of our systems.
3.3. Internal Blacklist. To protect our network integrity and comply with legal requirements, we maintain an internal blacklist of sensitive domains (e.g., government, military, and financial institutions). Access to these domains via our Services may be restricted.
4. Payments, Billing, and Refunds
4.1. Pricing. The fees for our Services are specified on our Site and within your user dashboard. Prices are subject to change, and we will provide reasonable notice of any pricing modifications.
4.2. Pay-As-You-Go (PAYG). Our PAYG plan allows you to purchase traffic that is deducted from your main account balance.
a. You must top up your account balance before using PAYG proxies.
b. Unused PAYG traffic or balance does not expire, provided your account remains active. We reserve the right to close inactive accounts and void any remaining balance after 12 months of inactivity.
4.3. Auto Top-Up. If you enable the Auto Top-Up feature, you authorize us to automatically charge your designated payment method for a pre-selected amount when your account balance falls below a specified threshold.
4.4. Payments and Taxes. All payments are processed through our third-party payment partners (e.g., Stripe). Prices are exclusive of any applicable taxes (such as VAT or sales tax), which are your sole responsibility.
4.5. Refund Policy. All purchases are final and non-refundable, except at our sole discretion or where required by law. If you believe you have been charged in error, you must contact us within 30 days of the charge. We may offer a refund for technical failures on our side if reported within 48 hours of the incident.
5. Suspension and Termination
5.1. Suspension. We may suspend your access to the Services immediately and without prior notice if we determine, in our sole discretion, that:
a. Your use of the Services poses a security risk to our platform or other clients.
b. You are delinquent on your payment obligations or your account balance is zero.
c. You are in breach of this Agreement, particularly the Acceptable Use Policy.
d. Your use of the Services may subject us to legal liability.
5.2. Termination by You. You may terminate this Agreement at any time by deleting your account from your profile settings.
5.3. Termination by Us. We may terminate this Agreement for cause if you materially breach these terms. We also reserve the right to terminate this Agreement for convenience with reasonable notice.
5.4. Effect of Termination. Upon termination, your right to use the Services ceases immediately. You are still obligated to pay any outstanding fees. To ensure data integrity, we perform a “soft delete” of your account and proxies. Your resources will be deactivated, but historical data related to usage and billing will be retained in accordance with our Privacy Policy.
6. Confidentiality
6.1. Both parties agree to protect the other’s Confidential Information with a reasonable degree of care. “Confidential Information” includes any non-public technical, business, or financial information. Your proxy credentials and API tokens are considered your Confidential Information.
7. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. 2EXTRACT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
8. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL 2EXTRACT, ITS AFFILIATES, OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL AGGREGATE LIABILITY IN ANY MATTER ARISING OUT OF OR RELATED TO THIS AGREEMENT IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 1 MONTH PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
9. Indemnification
You agree to indemnify, defend, and hold harmless 2extract and its affiliates, officers, and employees from any claim, demand, or damage, including reasonable attorneys’ fees, arising out of your use of the Services or your breach of this Agreement.
10. Miscellaneous
10.1. Governing Law. This Agreement shall be governed by the laws of the Republic of Singapore, without regard to its conflict of law principles.
10.2. Dispute Resolution. The parties agree to first attempt to resolve any dispute informally. If a dispute is not resolved within 30 days, it shall be settled in the courts of Singapore.
10.3. Modification of Terms. We reserve the right to modify this Agreement at any time. We will notify you of material changes by posting the updated version on our Site or via email. Your continued use of the Services after such changes constitutes your acceptance.
10.4. Entire Agreement. This Agreement, together with our Privacy Policy and any other referenced documents, constitutes the entire agreement between you and 2extract.
If you have any questions about these Terms of Service, please contact us at:
