Last Updated: 15.07.2025
1. Introduction
Welcome to 2extract.com. Your privacy is critically important to us. This Privacy Policy explains how POLYDAN PTE. LTD. (“2extract”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use our website, https://2extract.com (the “Site”), and our proxy services (collectively, the “Services”). This policy is a legally binding agreement. By creating an account or using our Services, you agree to the terms outlined in this document.In Short: What You Need to Know
- Who is in charge of your data? POLYDAN PTE. LTD., a Singaporean company, is the Data Controller for your information.
- Why do we process your data? Primarily to provide, secure, and improve our Services, process your payments, and communicate with you.
- What are your rights? You have the right to access, correct, delete, and restrict the processing of your data, among others. You can exercise these rights by contacting us.
- Do we use cookies? Yes, we use necessary and analytical cookies to make our Site work and to improve it. You can manage your preferences at any time.
2. Who We Are and How to Contact Us
The data controller for your personal information is: POLYDAN PTE. LTD. 68 Circular Road, #02-01, Singapore (049422) If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our data privacy team at: support@2extract.com.- What Information We Collect
- Identity & Contact Data: Your full name (optional), email address, and password (which we store in an encrypted format).
- Financial Data: We do not store your full credit card details. When you pay, this information is processed directly by our payment partner (Stripe). We only store transaction history, payment method type, and the last four digits of your card for reference.
- Technical Data: Your IP address, browser type and version, operating system, and device type. We collect this for security, fraud prevention, and to improve our service.
- Usage Data: Information about how you use our Services, such as traffic consumed by your proxies, API requests made, and features you interact with in your dashboard. This includes server logs.
- How and Why We Use Your Data (Purpose and Legal Basis)
| Purpose of Processing | Data Types Used | Legal Basis for Processing |
|---|---|---|
| To register you and create your account | Identity & Contact | Performance of a contract with you. |
| To provide and manage the Service | Identity, Contact, Financial, Technical, Usage | Performance of a contract with you. |
| To process your payments and manage billing | Identity, Financial | Performance of a contract with you. |
| To manage our relationship with you (e.g., sending service notifications, updates to terms) | Identity, Contact | Performance of a contract; Necessary for our legitimate interests (to keep you informed). |
| To secure our platform and prevent fraud | Identity, Technical, Usage | Necessary for our legitimate interests (to protect our business and users). |
| To improve our Site and Services | Technical, Usage (Aggregated) | Necessary for our legitimate interests (to develop our product). |
| To comply with legal obligations | All relevant data | Necessary to comply with a legal obligation. |
| To send marketing communications (if you opt-in) | Contact | Your explicit consent. |
5. Who We Share Your Information With
We do not sell your personal data. We only share it with trusted third-party service providers (sub-processors) to the extent necessary to provide our Services. These include:- Payment Processors: Such as Stripe, to securely handle your payments.
- Cloud & Hosting Providers: To host our application and store data.
- Customer Support Platforms: Such as Intercom or Help Scout, to manage our communication with you.
- Analytics Services: Such as Google Analytics, to help us understand how our Site is used.
- Email Service Providers: To send you transactional and marketing emails.
6. International Data Transfers
Our company is based in Singapore. Some of our service providers may be located outside of your jurisdiction. When we transfer your data internationally, we ensure it is protected by implementing appropriate safeguards, such as using Standard Contractual Clauses (SCCs) approved by relevant authorities, to ensure your data is treated securely and in accordance with this Privacy Policy.7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected.- Account Data: We retain your profile and usage data as long as your account is active.
- Inactive Accounts: If your account remains inactive for 12 months, we reserve the right to close it and schedule your personal data for deletion.
- Legal Obligations: We may retain certain financial and transactional data for longer periods (e.g., 5-7 years) to comply with tax and accounting laws.
8. Your Data Protection Rights
Depending on your location (especially if you are in the European Economic Area), you have the following rights regarding your personal data:- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request to correct any inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data.
- Right to Restrict Processing: You can request that we limit the processing of your data.
- Right to Data Portability: You can request to receive your data in a machine-readable format.
- Right to Object: You can object to us processing your data for certain purposes (like direct marketing).
- Right to Withdraw Consent: If we process data based on your consent, you can withdraw it at any time.
9. Cookie Policy
We use cookies to make our Site and Services functional and to improve your experience.- What are cookies? Small text files stored on your device when you visit a website.
- How we use them:
| Cookie Category | Purpose | Examples |
|---|---|---|
| Essential Cookies | Necessary for core website functions like logging you in and maintaining your session. Our Site cannot work without them. | session_id, auth_token |
| Analytics Cookies | Help us understand how visitors interact with our Site by collecting anonymous information. | Google Analytics (_ga, _gid) |
| Functional Cookies | Used by third-party tools we integrate, such as our live chat support. | Intercom, Help Scout |
- Your Choices: When you first visit our Site, you will be asked to consent to our use of non-essential cookies via a cookie banner. You can manage your preferences at any time. For more information, visit allaboutcookies.org.
10. Specific Notices for Residents of Certain Regions
- For Residents of the European Economic Area (EEA): We process your data in accordance with the General Data Protection Regulation (GDPR). All rights listed in Section 8 are fully applicable.
- For Residents of California (CCPA): This notice supplements the information in our Privacy Policy. We collect categories of personal information as described in Section 3. We do not “sell” your personal information as defined by the CCPA. You have the right to know what data we collect, to request its deletion, and to not be discriminated against for exercising your rights. To make a request, please contact us.